In-stock items will be shipped within 3 business days.  Personalized and Made-to-Order items will be shipped within 7-12 business days.  Items are sent via UPS and USPS.  If you need expedited shipping, please email us at info@williamandallen.com and we would be glad to arrange it.  Shipping charges will not be refunded.

We know you may not want to hear this, but please don't sleep with your jewelry on!  Anytime you are doing something strenuous, store your jewelry in its box.  This includes gardening, working out, cleaning the house, swimming, showering, etc.  The more you respect your jewelry, the longer it will last.  Also, if you want to keep it clean, use warm water and a mild soap.  Use a cloth to polish the metal.

Jewelry with a gold or rose gold plating can wear off if worn excessively or not stored properly.  Please take extra care with any items with a gold plating so it will last the lifetime of the piece.  These platings are not covered by our warranty.